TEMPUR EASE® 20cm SmartCool™ Mattress
- In-stock
- Finance available
- Free delivery
- Returns
- Comfort: Memory Foam
- Feel: Medium Firm
- Brand: TEMPUR
From £649.00
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BedBoy Score
A composite score drawn from aggregated customer sentiment across verified reviews, with construction-type benchmarks for categories where reviewer commentary is limited. See our scoring methodology.
across 8 measured categories
Per-category breakdown below. The composite is the unweighted mean of every scored category, rounded to one decimal place.
- Brand
- TEMPUR
- Retailer
- Dreams
- Delivery time
- Good
- Customer sentiment
- Average
- Guarantee
- Excellent
About the TEMPUR EASE® 20cm SmartCool™ Mattress
Last checked
The key construction here is a 20cm TEMPUR memory-foam mattress with a SmartCool removable cover, not a pocket-sprung or hybrid build. It is medium-firm, 4 out of 5, so the comfort promise is contouring under pressure rather than a plush, sinky pillowtop feel. There are no springs here. The TEMPUR Adapt material is the pressure-relief layer, sitting over more durable base foam, so support comes from foam density and gradual compression: shoulders and hips are meant to settle in slowly while the core resists the heavier load through the centre of the body. A 20cm all-foam TEMPUR build is honest but conservative; compared with deeper memory-foam hybrids, it gives the brand’s slow-moulding feel in a slimmer profile, but it cannot add the spring lift, airflow channels or firmer perimeter that a sprung support unit would normally bring. The SmartCool cover is the standout surface feature, partly because cool-touch textiles are more meaningful on memory foam than on open-coil mattresses, where air moves more freely through the structure anyway. The washable 30°C cover also gives this a practical hygiene advantage over fixed-cover foam models, although washing the cover is not the same thing as refreshing the foam layers underneath.
Side and back sleeping is the cleanest fit, especially for average-weight adults who want the mattress to take pressure off hips and lower back without dropping the pelvis too far. Sleep quality and pain relief are the repeated praise points: several people describe less back or hip discomfort, a firmer-than-soft surface with little pressure bite, and very low disturbance when a partner turns over. The cooling claim also has some support in use, with warmer sleepers describing a more comfortable temperature at the surface, and that lines up with the SmartCool cover rather than any breathable spring cavity. The medium-firm feel is polarising. One of the strongest negatives is a mattress that felt much harder at home than expected, with little give and new aches through the back, neck and joints; another lower-rated comment concerns order quality on a wider bed purchase rather than the mattress core, so it carries less weight for comfort but still flags fulfilment risk. Hourglass side sleepers may be the awkward fit, because the foam will contour, but the medium-firm tension may not let a pronounced hip and shoulder sink deeply enough. Couples should like the muted motion transfer more than the edge behaviour, since all-foam beds usually isolate movement better than they create reinforced sides. For average-weight side and back sleepers wanting quiet contouring with a cooler cover, this is the sensible call. For pronounced-curve side sleepers or anyone wanting spring lift and stronger edges, look at softer all-foam or memory-foam hybrid tiers instead.
Pros and Cons
Pros
- Owners report significant relief from back and hip pain after using this mattress.
- Buyers appreciate the minimal disturbance when moving around the mattress during the night.
- Many find the cooling technology effective at maintaining a comfortable sleeping temperature.
- Recent owners feel the mattress provides a good balance between support and softness.
Cons
- Several buyers describe the mattress as excessively firm, causing discomfort.
- Complaints about the quality of assembly highlight disconnection issues with the mattress base.
- Owners noted instances of receiving mattresses with visible defects, such as marks.
- A few customers argue that the product is overpriced compared to competitors.
Price Tracker
Written by
Giselle Green, Editor in Chief
Last checked by Giselle Green on . Scoring follows our scoring methodology.
Specifications
Manufacturer specifications without the jargon, easy to scan and compare.
100 Night Comfort Guarantee - gives you peace of mind when you buy
A 100 Night Comfort Guarantee allows for a trial period where the product can be tested in your own home environment to see if it meets personal comfort standards. If it doesn't meet your expectations, it can be returned for a refund or exchange, offering flexibility and assurance in purchasing decisions.
Medium to firm comfort - a supportive feel with a touch of softness
Offering balanced support, this specification indicates a mattress that can provide a blend of softness for comfort and firmness for proper spinal alignment. Ideal for those who need a mattress that can cater to both pressure relief and support preferences.
Advanced cooling technology - regulates temperature for uninterrupted sleep
Advanced cooling technology ensures the surface remains comfortable throughout the night to reduce the likelihood of overheating. This feature aids in maintaining a consistent sleeping environment, contributing to better rest and relaxation.
Unique TEMPUR® material - contours perfectly to your body
SmartCool™ washable cover - that's instantly cool-to-touch
Reader reviews of the TEMPUR EASE® 20cm SmartCool™ Mattress
BedBoy publishes reader-submitted reviews to broaden the sentiment sample. Reviewer purchase status is not independently verified at submission. For verified-purchase ratings, see the Trustpilot block below. Submit a review, quoting 161-00198 in the subject line.
Loved the cool-to-touch cover and the support provided by this mattress is fantastic. The 10-year guarantee gives peace of mind too.
Best mattress I have ever had
We have found the bed extremely comfortable and have both slept more soundly since we have been using it. This is I'm sure down to the fact we had such great help in store in choosing the right mattress for us.
The mattress is medium firm, it is very comfortable. There is very little disturbance when moving around which means both of us can sleep without interruptions.
The SmartCool Mattress is truly exceptional! From the moment I first lay down, I knew it was something special. It's incredibly comfortable, providing the perfect balance of support and softness, and the cooling technology truly makes a difference. I'm finally experiencing consistent sweet dreams, night after night, without overheating. While it's an investment, it's absolutely worth the price for the quality of sleep you gain. Plus, the pressure relief is outstanding, leaving me feeling refreshed and pain-free every morning.
Im very happy with this mattress, but I am suffering from a bad back. I ll give it a while longer.
Mattress is really comfy and the staff were helpful with helping us choose the right one
the smaartcool cover is fantastic and keeps sleep steady and cool, the tempur material is amazing as well and helps stop my fidgeting and tossing amd turning. would highly recommend if you want a value price tempur
Really comfortable. Accepted all what we need. 5 stars
we have had the bed for a while and recently made a trip, sleep was almost impossible in this hotel bed until we got back to our new one!
I recently purchased bed and mattress from Dreams, and Im absolutely delighted with my experience. The quality of the products is excellent — very sturdy, comfortable, and exactly as described. The customer service was also outstanding; the staff were friendly, patient, and helped me choose the perfect options for my needs. Delivery was prompt and hassle-free. Highly recommend Dreams for anyone looking for a smooth, satisfying buying experience!
Was really looking forward to a comfy nights sleep. After having back pain troubles, tried the mattress in the shop and it was so comfy but I had the tempur ease delivered yesterday and its so hard not comfy at all.
Very comfortable. Im pleased the Dreams delivery guys were able to manoeuvre it up to our 1st floor as I couldnt have managed it. They were great.
Good mattress. Medium to firm which is perfect for me - a side sleeper. Comfortable but supportive and cool.
Comfy bed. Well made. Slightly thinner than the normal mattress you would buy but worth it
Very comfortable sleeping and fuss free ownership as no turning or spinning is required.
Really pleased with our purchase. It took a few nights to settle on the new firmer mattress, but no more back pain Our only issue is the depth of the mattress. 20cm is much to low for our bed.... but such a big price difference to go up to the 25cm. That's why I have given 4 stars, purely on price difference between choices.
This mattress hugs my body and supports my back so well. After years of lower back pain, I am now getting the best sleep and waking feeling good, well rested and pain free. I am extremely happy with my purchase. Highly recommend
Very comfortable; I'm waking up with less aches an pains and moving around less at night. The price was off putting, but considering the jump in quality and how much my sleep has improved it has been a very good investment.
I was very pleasantly surprised by this mattress. When I had the mattress scan and was told that a Tempur mattress would suit me, I laughed. No way could I afford a Tempur! How wrong I was. The finance options were incredibly easy. I needed a new mattress as I was having a back operation and it's been a blessing. Cool, comfortable and the besy sleep I've had in years.
Verified retailer reviews
Independent Trustpilot reviews of Dreams.
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