TEMPUR Original SmartCool™ Medium Neck Pillow
- In-stock
- Finance available
- Free delivery
- Returns
- Brand: TEMPUR
From £149.00
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BedBoy Score
A composite score drawn from aggregated customer sentiment across verified reviews, with construction-type benchmarks for categories where reviewer commentary is limited. See our scoring methodology.
across 2 measured categories
Per-category breakdown below. The composite is the unweighted mean of every scored category, rounded to one decimal place.
- Brand
- TEMPUR
- Retailer
- Dreams
- Delivery time
- Good
- Customer sentiment
- Average
- Guarantee
- Excellent
About the TEMPUR Original SmartCool™ Medium Neck Pillow
Last checked
TEMPUR’s Original SmartCool™ Medium Neck Pillow uses a single shaped memory-foam core rather than loose fibre or adjustable fill. The fixed contour is the point. Its raised neck roll and lower head cradle are intended to hold the head, neck and shoulders in a more controlled position, while the SmartCool™ cover is there to take some warmth away from the surface of the foam. For this class of pillow, the spec is credible but quite uncompromising: compared with hollowfibre pillows and cheaper shredded-foam designs, a one-piece TEMPUR core should resist clumping and filling migration, but it also removes the easy height-tuning that many sleepers rely on with conventional pillows. This is a specialist support shape. The cooling cover is the comfort layer, not a full change in character, because dense memory foam still tends to feel close and slow-moving rather than springy or airy. That makes the construction better judged for consistent neck positioning than for plushness, and the same sculpted profile that gives it purpose also makes it less forgiving when the height does not match the sleeper.
The contoured foam best suits side and back sleepers who actively want a firm, shaped neck pillow rather than a soft cushion that can be folded or plumped. Height is the make-or-break detail. Praise repeatedly centres on reduced morning neck or shoulder pain, especially from people who had already cycled through ordinary pillows, and the solid foam construction matches that response because the support does not collapse into a wedge or shift away overnight. The ache-relief promise is not universal, though: recurring criticism says the pillow can feel too low, too hard, or strangely unsupportive depending on shoulder width, mattress sink and whether the sleeper moves between side and back positions. Some found neck pain worsened rather than eased after a settling-in period, so the marketing claim of posture correction should be treated as conditional rather than automatic. Ordinary UK pillowcases are another irritation, with the shaped profile causing creasing or twisting for some, and the price feels steep when the contour misses. It lands well for someone who already prefers firm, sculpted support and sleeps mostly on the side or back; sleepers wanting softness, adjustable loft or a standard pillowcase fit may get a less risky match from adjustable-fill memory foam or a well-filled conventional pillow in a lower price tier.
Pros and Cons
Pros
- Owners report significant relief from neck pain after using this pillow.
- Users highlight improved sleep quality after transitioning to this pillow.
- Many appreciate the solid foam structure that maintains its shape throughout the night.
- Recent reviews note that the SmartCool cover helps reduce heat retention during sleep.
Cons
- Several buyers found the pillow too small for standard pillowcases.
- Some experience discomfort due to the pillow being too firm for their preference.
- A few users mentioned that the neck support height is not suitable for all sleeping positions.
- Complaints about being unable to return the pillow after use due to the no-return policy.
Price Tracker
Written by
Giselle Green, Editor in Chief
Last checked by Giselle Green on . Scoring follows our scoring methodology.
Specifications
Manufacturer specifications without the jargon, easy to scan and compare.
Firm comfort support rating - feels solid and supportive
A firm comfort support rating indicates a mattress that provides a robust sleep surface, offering substantial support for the spine and pressure points. This level of firmness is particularly well-suited for individuals who prefer a stable and supportive sleeping area, often helpful for those with back pain or those who sleep on their stomach or back.
Advanced cooling technology - regulates temperature for uninterrupted sleep
Advanced cooling technology ensures the surface remains comfortable throughout the night to reduce the likelihood of overheating. This feature aids in maintaining a consistent sleeping environment, contributing to better rest and relaxation.
Unique TEMPUR® material - contours perfectly to your body
Machine washable at 40°C - for long-lasting freshness
Frequently Asked Questions For The TEMPUR Original SmartCool™ Medium Neck Pillow
The questions below are the most common ones BedBoy readers ask when comparing products in this category. Contact the editorial team with a different question, quoting 719-00379 in the subject line.
Reader reviews of the TEMPUR Original SmartCool™ Medium Neck Pillow
BedBoy publishes reader-submitted reviews to broaden the sentiment sample. Reviewer purchase status is not independently verified at submission. For verified-purchase ratings, see the Trustpilot block below. Submit a review, quoting 719-00379 in the subject line.
this pillow is fantastic the only downside to it is it is too small for an English pillowcase. No more waking up with neck ache though
This is without a doubt the best pillow I have ever brought.
The pillow has been a great player into my partner's sleep quality. She was suffering lately of neck pain and that is now something of the past. Definitely worth every penny.
This is not the first time that I have purchased this pillow, and find that it is the only one that provides me with a good nights sleep. The washable cover allows the pillow to remain fresh. A little on the expensive side but you pay for what you get, a good night sleep. Dreams were very good to deal with and albeit not in stock it was posted and arrived very quickly.
I would definitely recommend this pillow to anyone. I had problems with sleeping on my back and my shoulders were hurting too. I've decided to upgrade my old pillow to this one. What a difference it has made! I sleep so much better. It's so comfortable. It's great, love it!!!
My wife and I bought these pillows as a replacement for our original Tempur pillows. We both use the computer a lot during the day and these pillows definitely help with neck pain at night ,giving us the support on our necks and a good night's sleep.
I've tried many expensive medical pillows and my neck still ached after sleep. They were either too high, too low or too small. I did some research on this pillow and didn't find much about it, but I decided to try it as I've ran out of options. Months into sleeping on this pillow, I can tell you to look no further. This is the pillow you want if you want a quality neck pillow. At first when you put your head on it you'll find the neck support bit is a bit high, but because the memory foam material inside it sinks down to just the right comfortable height to support your neck and keep it in place through the whole night. I use this pillow sleeping on my back and side.
Pillow was comfort but also massive. Pushed me down the bed a few inches dsp for the first time ever my feet were hitting the end of the bed. Wasnt particularly cool after an hour or so of sleeping.
I suffer with a bad neck and this has been absolutely bliss. It stops me moving so much when asleep and means that I can move without pain when I wake up! Very happy!
This very good, but could do with it being a bit bigger as it seems to move a lot in the pillowcase even with a protector on. This is also a bit pricey compaired to other pillows. but it is extremely comfortable to use and seems to stop a lot of the tossing and turning!
I had the same type/make pillow for 8 or 9 years, and it was so good I replaced it with identical. This is just as good, and I am very very pleased with it. After a good nights sleep my neck is pain free.
Bought this pillow for my husband who has a bad neck and back. Along with the Tempur mattress he says that he is sleeping much better and his aches and pains are diminishing.
Very high quality and comfortable, great neck support
The pillow is good but the higher part is too wide for my neck. Or my neck is too short for that pillow. Otherwise it provides the good support and I stopped waking up with headache after I started using it.
may be responsible for the improvement of my long standing backache
This purchase was another after thought, I was getting a new mattress, so why not a new pillow Gotta say it's been the perfect addition. Functions exactly as advertised and is even more comfortable that you might think.
Had tempur pillow for 3 weeks or so, regular painful neck is so much better as time going on, still getting some pain odd morning but not every morning like before, and of course I'm sleeping so much better, it is expensive but with it for me, I don't regret my purchase, money well spent
I bought this like one month ago and seems perfect. I can see the difference, may neck doesnt hurt anymore.
Very Good but if the Millenium version was still being produced I would have opted for that version, however this one is a good second best.
I have back and neck problems and have trouble sleeping but this pillow is excellent. Best thing though is that my snoring has massively reduced, husband is very happy too.
Verified retailer reviews
Independent Trustpilot reviews of Dreams.
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