TEMPUR Cloud Air SmartCool™ Soft Pillow
- In-stock
- Finance available
- Free delivery
- Returns
- Brand: TEMPUR
From £149.00
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BedBoy Score
A composite score drawn from aggregated customer sentiment across verified reviews, with construction-type benchmarks for categories where reviewer commentary is limited. See our scoring methodology.
across 3 measured categories
Per-category breakdown below. The composite is the unweighted mean of every scored category, rounded to one decimal place.
- Brand
- TEMPUR
- Retailer
- Dreams
- Delivery time
- Good
- Customer sentiment
- Average
- Guarantee
- Excellent
About the TEMPUR Cloud Air SmartCool™ Soft Pillow
Last checked
Anyone expecting a floppy hotel-style pillow may need to reset the brief here: the TEMPUR Cloud Air SmartCool™ Soft Pillow is a soft-grade moulded pillow built around TEMPUR Adapt® material and TEMPUR micro-cushions, rather than loose hollowfibre, feather or down. It is still a foam-based support pillow. The SmartCool™ cover is the notable extra, pitched at taking excess warmth away from the surface, so the build is trying to soften the usual memory-foam trade-off between close contouring and heat build-up. The honest read is that the “soft” label refers to TEMPUR’s comfort grade, not to a squashy fibre fill; compared with standard synthetic pillows, this sits in the premium moulded-foam tier, where weight, slower response and a more formed feel are part of the package. That construction should suit someone wanting the pillow to cradle rather than puff up around the head, although the absence of a loose, shakeable fill means it will not behave like a traditional plump pillow when turned, folded or punched back into shape.
Warm sleepers and neck-ache sufferers are where the happiest accounts cluster, with repeated praise for the cooler surface feel, the heavier TEMPUR feel and the way the pillow gradually moulds around the head and neck during the night. Several buyers link that contouring with fewer morning headaches or less neck discomfort, which matches the pressure-relief promise better than the broad claim that it suits every sleeping position; in practice, a soft moulded pillow is more convincing for back sleepers and some side sleepers than for stomach sleepers who need very low loft. Price is a recurring sting, even among satisfied accounts. More concerning is the split over softness and recovery: low-scoring reviews describe it as too firm despite the soft grade, uncomfortable around the ears, headache-inducing for some, and in a couple of detailed cases losing shape or support faster than expected. The cooling cover earns more consistent approval than the universal-comfort claim, so the spec should be read as a specialist TEMPUR feel with a cooler surface, not a safe match for every pillow preference. Best for warm-running sleepers wanting moulded neck cushioning; less good for feather-pillow loyalists, stomach sleepers or anyone price-sensitive, who would do better with a lower-priced hollowfibre or feather-and-down pillow tier.
Pros and Cons
Pros
- Owners appreciate the cooling effect during warmer nights from the SmartCool cover.
- Many buyers report reduced neck pain and improved sleep quality.
- Users find the pillow shapes well to head and neck, providing good support.
Cons
- Some customers experience the pillow losing its shape and support rapidly.
- Heavier users mention the pillow feeling too firm despite being marketed as soft.
- A few owners find the weight of the pillow uncomfortable for sleeping.
Price Tracker
Written by
Giselle Green, Editor in Chief
Last checked by Giselle Green on . Scoring follows our scoring methodology.
Specifications
Manufacturer specifications without the jargon, easy to scan and compare.
Advanced cooling technology - regulates temperature for uninterrupted sleep
Advanced cooling technology ensures the surface remains comfortable throughout the night to reduce the likelihood of overheating. This feature aids in maintaining a consistent sleeping environment, contributing to better rest and relaxation.
Soft comfort support rating - adds cushioning to your support
Suits all sleep positions - perfect for those who like to change it up
Unique TEMPUR® material - contours perfectly to your body
SmartCool™ washable cover - that's instantly cool-to-touch
Machine washable at 40°C - for long-lasting freshness
Frequently Asked Questions For The TEMPUR Cloud Air SmartCool™ Soft Pillow
The questions below are the most common ones BedBoy readers ask when comparing products in this category. Contact the editorial team with a different question, quoting 719-00373 in the subject line.
Reader reviews of the TEMPUR Cloud Air SmartCool™ Soft Pillow
BedBoy publishes reader-submitted reviews to broaden the sentiment sample. Reviewer purchase status is not independently verified at submission. For verified-purchase ratings, see the Trustpilot block below. Submit a review, quoting 719-00373 in the subject line.
Est pillow I have ever had bit pricey but well worth it
We've never slept better. We had to replace our mattress because our puppy ruined it. The customer service was amazing in store, there was no pressure. Since the first night we've had the deepest uninterrupted sleeps. You can't feel the pets jumping up and down so you have an uninterrupted sleep. Also, as soon as you get into bed you go into the deepest sleep after seconds. This has really improved our sleep quality.
I tried all of the TEMPUR range pillows out in the Stevenage Dreams store, and all of them were lovely. For me this was the perfect one as my head literally melts into it, and I feel like I'm sleeping on a cloud. I have never ever had a pillow this nice! They chose the right name for it when they called it the 'Cloud Air'. It has a lovely cooling feel that keeps your head at a really nice temperature (not cold, not hot, just right). This was a pricey pillow but well well worth it, and I'm actually going to order another one for my partner as he is very impressed with it too. You cannot put a price on getting a good full nights sleep, treat yourself! I cannot praise this enough, anyone reading this who is unsure, should try it out in their local bed store, they have them out on display for people to try. They also have a 'medium' pillow too which is a bit firmer, but do try this 'soft' one, it's lovely.
We were thinking about pillows like this for a while, and when we saw the quality of Tempur, we wanted the best.
Wow what a pillow great night sleep i wish i brought it sooner
Really fit your body well. I fall asleep very uckly using these pillows
Very comfortable but very heavy if you are a pillow cuddler
Best luxury pillows on the market! Highly comfortable, no more neck ache! No more snoring either!
I was experiencing months of sore neck and shoulders, trying one pillow, two, three, no pillows. Could not sort the issue. Expertly advised by very knowledgeable Lady in store. Thought the cost was excessive. We hadn't bought new pillows for nearly twenty years. Within a week I'd say my problems were going. I am so pleased, so glad I was approached and advised by the expert member of staff. On reflection the cost wasn't excessive at all, the product is excellent and so important used every day of course. The Lady was quite right too, I don't get too hot and just use one pillow. I am so so pleased I returned a month later and bought a new bed and mattress. Yes a tempur mattress too! I would recommend to family and friends, am in my late fifties, and went to the store in Yeovil, Somerset.
Cool and comfy pillow adapts to my needs and keeps me cool
These are some of the best pillows we have owned. They keep cool for a long time.and over the course of the night slowly mold to you head giving perfect support. They are quite heavier than other normal pillows but that's fine for what we need.
Best pillow ever, really holds its shape and supports perfectly
Really comfortable. All other pillows when I have been away are no match for this!
It took a couple of nights to get used to a different pillow as my previous memory foam one was firmer but this is has taken away the ache in my neck in the morning and keeps my tendon as well.
amazing comfort and great neck support recommend to anyone with any sort of neck pain as this works amazingly at reliving any pain
Nice, really remains cool and is very soft and comfortable.
I recently tried the TEMPUR Cloud Air SmartCool Soft Pillow as an addition to the medium pillow Ive been using for over a year — and combining both has really made a difference to my neck comfort and overall sleep quality. From the moment I first used the Soft Pillow I noticed it felt lighter, softer, and more breathable than my existing one. The “SmartCool” cover has a cooling effect thats especially pleasant during warmer nights or when I run warm while sleeping. Its noticeably cooler to the touch compared with a standard pillowcase, which helps me fall asleep more comfortably. In terms of support, the Soft Pillow strikes a nice balance: Its gentle enough to cradle my head without excessive firmness, yet still supportive enough to keep my neck in a good position. Because its softer than my medium pillow, using it together gives a layered comfort — the medium pillow provides solid support, while the soft pillow adds comfort and a cooling layer. The result is better neck alignment and less stiffness in the morning. Another plus: the pillows loft and softness feel plush and inviting, making it easy to sink into quickly at bedtime. And despite being soft, it holds its shape well overnight — no flattening or excessive collapsing by morning.
Good quality materials however the pillow seems to not return to the normal shape
These pillows are a lot firmer than I was used to, but they are very comfortable that I would not go back to my old ones. They stay a good shape and dont flatter.
I suffer with stiff neck and sore back on the incorrect pillow. After 2 months, Ive not had one, can sleep on my back or side.
Verified retailer reviews
Independent Trustpilot reviews of Dreams.
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