Skip to main content
SleepSoul Cloud 800 Pocket Memory Pillow Top Mattress

SleepSoul Cloud 800 Pocket Memory Pillow Top Mattress

4.61 (101 reviews)
  • In-stock
  • Finance available
  • Free delivery
  • Returns
  • Feature: Hypoallergenic
  • Support: Pocket Spring
  • Comfort: Memory Foam
  • Type: Rolled
  • Brand: SleepSoul

From £193.00 , last checked

BedBoy earns a commission on outbound retailer links. Editorial scoring is independent of commission rates. How this works →

BedBoy Score

A composite score drawn from aggregated customer sentiment across verified reviews, with construction-type benchmarks for categories where reviewer commentary is limited. See our scoring methodology.

3.9/5
BedBoy Score
across 8 measured categories

Per-category breakdown below. The composite is the unweighted mean of every scored category, rounded to one decimal place.

Strongest on customer sentiment and motion isolation; weaker on off-gassing and setup.

  • Customer sentiment 4.6/5 Show evidence for Customer sentiment

    Customer sentiment scored 4.6/5 from an average star rating of 4.61 across 101 verified reviews.

  • Motion isolation 4.5/5 Show evidence for Motion isolation

    Motion isolation scored 4.5/5 from pocket spring construction. Reviewer commentary specific to motion isolation was limited (1 relevant mentions across 65 reviews) so the score relies on construction type.

    • “This mattress is the bees knees. It's so thick and comfortable. The top layer of memory foam is fab and I can barely feel my partner moving on the bed. We can't fault this mattress and would recommend it as I don't like firm mattresses but this is perfect. It's very heavy but great that it has handl”
  • Pressure relief 4.5/5 Show evidence for Pressure relief

    Pressure relief scored 4.5/5 from memory foam construction. Reviewer commentary specific to pressure relief was limited (1 relevant mentions across 65 reviews) so the score relies on construction type.

    • “The comfiest mattress I’ve ever slept on. I no longer wake up with a sore back or hips.”
  • Edge support 4.0/5 Show evidence for Edge support

    Edge support scored 4.0/5 from pocket spring construction. Reviewer commentary specific to edge support was limited (0 relevant mentions across 65 reviews) so the score relies on construction type.

  • Heat retention 4.0/5 Show evidence for Heat retention

    Heat retention scored 4.0/5 from pocket spring construction. Reviewer commentary specific to heat retention was limited (0 relevant mentions across 65 reviews) so the score relies on construction type.

  • Durability 4.0/5 Show evidence for Durability

    Durability scored 4.0/5 from pocket spring construction. Reviewer commentary specific to durability was limited (0 relevant mentions across 65 reviews) so the score relies on construction type.

  • Retailer guarantee 2.7/5 Show evidence for Retailer guarantee

    Retailer guarantee scored 2.7/5: 30-day money-back guarantee, 1-year manufacturer warranty (brand pass-through up to 10 years), and paid collection of large items. Sub-scores: trial 3.0/5, warranty 2.0/5, returns 3.0/5.

  • Off-gassing and setup 2.5/5 Show evidence for Off-gassing and setup

    Off-gassing and setup scored 2.5/5 from compressed bed-in-box memory foam construction. Reviewer commentary specific to off-gassing and setup was limited (0 relevant mentions across 65 reviews) so the score relies on construction type.

  • Comfort Rarely mentioned Comfort: Rarely mentioned. Not scored on this product.
  • Value Rarely mentioned Value: Rarely mentioned. Not scored on this product.

Brand
SleepSoul
Retailer
Mattress Online
Delivery time
Good
Customer sentiment
Excellent
Guarantee
Excellent

About the SleepSoul Cloud 800 Pocket Memory Pillow Top Mattress

Last checked

Buyers considering the SleepSoul Cloud 800 are really looking at a medium pocket-sprung mattress with a foam-led pillow top, not a deep luxury hybrid. The disclosed comfort stack is modest: 2cm of memory foam over 1.5cm of reflex foam, sitting above 800 individual pocket springs, with a knitted cover, hypoallergenic finish and a 31cm overall depth. The comfort stack is fairly shallow. An 800-count pocket unit is honest rather than generous for a pillow-top memory-foam build; it should isolate movement better than open-coil mattresses, but it will not have the finer, more body-mapped response of higher-count pocket-sprung hybrids. The pillow top is doing much of the comfort work here, giving a cushioned first contact before the firmer spring-and-reflex support takes over. That helps explain why several happy accounts describe it as supportive rather than squashy, despite the “medium” rating. The single-sided design is practical rather than premium: there is no flipping, just rotation, and the handles matter because the weights run from 23kg in a single to 45kg in a superking. Rolled delivery makes access easier, but this is still a substantial mattress once expanded, especially at king size and above.

The mix of memory foam, reflex foam and pocket springs suits sleepers who want pressure cushioning without the loose bounce of a traditional sprung mattress, and the strongest owner themes line up with that: better rest, reduced back or arm discomfort, and less disturbance from a partner moving around. The 31cm height divides opinion. Although sold as medium, lower-scoring feedback repeatedly pushes in the other direction, with discomfort linked to a firmer-than-expected feel; one account also flags the mattress as unusually high, which tall divans or deep bedding will exaggerate. Couples get a sensible spec here, because memory foam damps surface movement while the pocket springs respond independently, and that connection appears in repeated praise for motion absorption. Temperature is less clear-cut: a knitted cover and memory foam pillow top usually create a snugger surface than breathable natural-fibre pocket builds, so hot sleepers may prefer a cooler construction rather than relying on this for airflow. Average-weight back sleepers and many side sleepers are the safest match, particularly where a previous mattress has felt too flat or too unsupportive; very light side sleepers may find the medium label misleading if they need easy shoulder sink. Best for average-weight back and side sleepers who want cushioned support and low partner disturbance at a sensible spec level. Less good for firm-bed refusers or hot sleepers, who would do better with a plusher foam hybrid or a cooler natural-fibre pocket-sprung tier.


Pros and Cons

Pros

  • 800 pocket springs provide excellent support for back and hips, reducing aches and pains.
  • Memory foam layers respond to body temperature, improving sleep quality for many users.
  • Single-sided design allows for easy rotation without the need for flipping.
  • Handles on the sides assist in moving such a heavy mattress easily.

Cons

  • Some users find the mattress too firm for their preference, leading to discomfort.
  • Reports of delivery service issues, causing customer dissatisfaction.
  • Height of the mattress may be challenging for those with lower bed frames.
  • Numbing sensations in hands and arms persist for some users, despite claims of pressure relief.

Price Tracker


Giselle Green Written by Giselle Green, Editor in Chief

Last checked by Giselle Green on . Scoring follows our scoring methodology.


Specifications

Manufacturer specifications without the jargon, easy to scan and compare.

Single-sided for easy care

Adopting a single-sided design, this mattress eliminates the need to regularly turn it, hence simplifying the task of maintenance for the user. Its combination of 800 individual pocket springs and memory pillow top provides well-distributed support and remarkable comfort for a restful night's sleep, proving advantageous for those valuing both convenience and optimal coziness.


Pocket Springs

Furnished with a generous count of pocket springs, this mattress offers superior reinforcement for your body while sleeping, ensuring each segment receives individualised support. This design brilliantly alleviates pressure points and enhances comfort, without negating the overall mattress durability, guaranteeing you a restful night for years to come.


Knitted cover

A knitted cover spells out a blend of cosiness with breathability, providing a comforting touch that many crave while ensuring your temperature remains well regulated throughout the night. This feature pairs comfort and functionality in a coveted balance, contributing to an intimate sleep environment that is warm, inviting, yet refreshingly aerated.


Medium

With a medium firmness level, this specification caters exquisitely to a substantial range of sleepers, being not too hard nor too soft. The presence of 1000 pocket springs, complemented by gel layers, intends to distribute weight evenly across the surface, aiding in maintaining correct spinal alignment and contributing to a restful night's sleep.


Rolled-up

Embracing a rolled-up design, this marvellous piece of sleep engineering ensures direct delivery from manufacturer to home, eliminating the need for any intermediary handling. This design also helps to consolidate both space and cost, but be aware it may require up to 48 hours to fully expand and reach optimal comfort levels.


10 Year Warranty

A 10-year warranty essentially serves as a long-term promise of quality, guaranteeing that the item is free from any manufacturing defects and will perform as expected for a decade. If any issues arise during this period, they'll be rectified at no extra cost, assuring you of a hassle-free sleep experience for years to come.


Reflex Foam

Reflex foam, characterised by its solid and supportive nature, aids in even weight distribution, thus minimising pressure points and improving your body alignment during sleep. However, it's worth noting, this type of foam tends to retain heat, which may not be optimal for those who prefer cooler sleeping environments.


Fire Resistant

Ensuring safety during your peaceful slumber, fire resistance is a crucial feature that reduces the risk posed by potential accidents involving flammable materials. Furthermore, it demonstrates the manufacturer's commitment to adhere to strict safety standards, prioritizing your well-being over all else.


Memory Foam

A mattress featuring memory foam guarantees body-conforming comfort, as the material adapts to your unique shape, cradling you for personalized support. However, for individuals who tend to sleep hot, heat retention could be an issue due to the foam's dense cellular structure which traps body heat.


Pressure relief

Experience the thrill of undisturbed slumber by utilizing the pressure relief feature in your new mattress. This distinctive trait focuses on diminishing pressure points throughout your body, distributing weight evenly and providing a tailor-made sleeping experience resembling zero gravity.


Reinforced mattress edge

A reinforced edge signifies a mattress feature where the borders have been fortified, adding a firmness to the perimeter. This enhancement not only provides bolstered support, but also prevents premature sagging, and in turn amplifies the durability and longevity of your sleep surface.


Includes turning handles

Turning handles aid in the regular rotation of the mattress, thereby significantly extending its lifespan. Easy maintenance is always appreciated, and these handles streamlining the process by making rotation hassle-free and manageable.


Pillow top

A pillow-top layer gifts you with an additional layer of pure comfort and softness. It capitalises on reducing pressure points and enhancing back support which could contribute to a more restful and pain-free sleep.


Hypoallergenic

Hypoallergenic mattresses are the perfect choice for those with allergies or sensitivities, as they protect against allergens and irritants. They're also a great choice for those with asthma or respiratory issues.


31cm deep

Depth plays a crucial role in determining your comfort and support. Laid at 31cm, you can expect increased layers of cosy cushioning paired with durable pocketed springs, an assurance for a peaceful night's sleep.


Single-sided

Unlike double-sided mattresses that require flipping, a single-sided mattress only needs to be rotated periodically, making maintenance easier.



Frequently Asked Questions For The SleepSoul Cloud 800 Pocket Memory Pillow Top Mattress

The questions below are the most common ones BedBoy readers ask when comparing products in this category. Contact the editorial team with a different question, quoting P1393 in the subject line.

Rest assured, the SleepSoul Cloud is hypoallergenic and resistant to dust mites. This makes it a suitable choice for individuals who have allergies and be concerned about allergenic materials. With this mattress, the likeliness of encountering any allergic reactions or respiratory issues is significantly reduced.
One of the features of this mattress is it's single-sided design, meaning there's no need for regular flipping. For maintenance purposes, you can simply rotate the mattress from top to bottom every few months. This method helps to prolong the lifespan of the mattress and keep it in good condition.
The delivery process for this mattress has been designed to be as straightforward as possible. It will come in a rolled-up state, making it significantly easier to manoeuvre your mattress around corners and up stairs. Once it's in place, carefully unwrap the mattress and permit it to expand to its full size. It should be all set for you to sleep on in just two hours.
Absolutely, the medium tension of this mattress is particularly suitable for side sleepers. It creatively combines memory foam and reflex foam layers that respond to your body shape and temperature, offering a tailored sleeping experience. Pocket springs provide optimised support aiding in pressure relief for a more restful night's sleep.
The medium tension makes it favourable for both back and side sleepers. A higher level of support for back, hips and joints is provided by the individual pocket springs. The mattress can also relieve pressure point build-up, which helps ease aches and pains. But everyone's body is different, therefore it's crucial to know what your personal comfort preferences are. - Giselle
It is mainly aimed at average-weight adults. Heavier back sleepers may notice midsection dip, and high-load buyers may need a firmer build with stronger support.
Committed front sleepers are unlikely to get the firmer support they usually need. The medium pillow-top surface may allow too much sink around the hips.
Side sleepers are the clearest match. The medium tension gives the shoulder some give, while the pocket springs help stop the hip dropping too far.
Couples should benefit from the pocket springs and memory foam, which help reduce movement transfer. Edge support also improves the usable width, especially on a double.
It is a medium mattress, rated 3 out of 5. The pillow top gives a cushioned surface, but the memory foam is shallow, so it contours rather than giving a deep sinking feel.
It is not a cool-feel mattress. The knitted cover adds some surface breathability, but the memory foam layer can still feel warmer for people who overheat on foam.


Reader reviews of the SleepSoul Cloud 800 Pocket Memory Pillow Top Mattress

BedBoy publishes reader-submitted reviews to broaden the sentiment sample. Reviewer purchase status is not independently verified at submission. For verified-purchase ratings, see the Trustpilot block below. Submit a review, quoting P1393 in the subject line.

Generic placeholder avatar for customer review
Jaspalb via bedboy

Really enjoyed the perfect balance of softness and support this product provides. Quite impressed with the noticeable difference in sleep quality.


Generic placeholder avatar for customer review
Michelle via Mattress Online

The customer service was outstanding! The mattress is super comfortable and has the perfect balance of not too firm but not too soft.


Generic placeholder avatar for customer review
Sophie via Mattress Online

Our first guest to use the mattress is thinking of getting one for themselves.


Generic placeholder avatar for customer review
Robert via Mattress Online

comfy, supportive, value, no flipping, compact delivery. deep/tall, simple clear instructions


Generic placeholder avatar for customer review
Yvette via Mattress Online

Very good for the price, its very comfortable. It came vacuum packed so easy to manure


Generic placeholder avatar for customer review
Emily via Mattress Online

The top layer of foam is so supportive.


Generic placeholder avatar for customer review
Ingrid via Mattress Online

Very comfortable, though maybe a tad harder than I had hoped. Seems to be of good quality, not odours. I would buy it again.


Generic placeholder avatar for customer review
Patricia via Mattress Online

The quality is excellent looks really good its quite firm but with a topper wonderful sleeping on it.


Generic placeholder avatar for customer review
Esther via Mattress Online

The depth of the mattress us amazing. Didn't want to replace my metal bed fram and this mattress was perfect. Feel as if I have a brand new bed again....so much higher and definitely more comfy.


Generic placeholder avatar for customer review
Tony via Mattress Online

I'm so happy with this matress. I like to sleep on my side and used to wake up with numb arms. Not with this matress though. I left it 2 days after removing from the vacuum package and it regained it's shape nicely.


Generic placeholder avatar for customer review
Ricardo via Mattress Online

the best mattress I had so far, definitely worth the investment


Generic placeholder avatar for customer review
Anna via Mattress Online

Super thick and extremely comfortable. I absolutely love this mattress


Generic placeholder avatar for customer review
John via Mattress Online

Good quality mattress. Very comfortable


Generic placeholder avatar for customer review
Sarah via Mattress Online

So comfy, best night sleep in a long time.


Generic placeholder avatar for customer review
Robert via Mattress Online

Sleep really well


Generic placeholder avatar for customer review
carl via Mattress Online

Unbeatable quality, very deep and very comfortable


Generic placeholder avatar for customer review
Clessa via Mattress Online

Firm but memory phone layer gives comfort


Generic placeholder avatar for customer review
Robert via Mattress Online

Excellent quality and value for money. This mattress offers a comfortable degree of support and is just what we were looking for.


Generic placeholder avatar for customer review
Kathleen via Mattress Online

Very good mattress, really does allow a good night's sleep.


Generic placeholder avatar for customer review
Tina via Mattress Online

Very sturdy and comfortable



Verified retailer reviews

Independent Trustpilot reviews of Mattress Online.


Customers Went On To Purchase

A few more options from the retailer that customers loved.


Not sure which mattress fits? The 60-second BedBoy quiz narrows the field by sleep position, build and budget. Take the mattress finder quiz